FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Estimated Delivery time is 6 to 12 business days. A tracking number will be provided via email once your order has shipped.
Can I change my shipping address after my order has been placed?
If you need to update your shipping address, please email us immediately at info@evadoreco.com with your name and order number. While we’ll do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.
I received a damaged item. What should I do?
We apologize for any inconvenience caused by receiving a damaged item. Please email us at info@evadoreco.com with your name, order number, and photos of the damaged product so we can assist you.
What if an item is missing or damaged in my order?
If you received a damaged item or are missing an item from your order, please contact us within 7 days of delivery at info@evadoreco.com. We’ll work with you to resolve the issue.
Orders
Below are some of are common questions about orders
How quickly can you answer my question?
We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.
How long is the processing period?
Our processing time is 1–5 business days. Orders are processed Monday through Friday, excluding major holidays.
Will my order come in one package?
Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.
Can I cancel my order?
If you wish to cancel your order, please contact us immediately at info@evadoreco.com. Cancellation requests are only possible before the order has been processed or shipped.
Products
Below are some common questions about our products
Will your faucets fit my sink?
Fit varies by faucet model and sink configuration. Please review the dimensions and installation specifications on the individual product page before ordering. If you’re unsure, contact us and we’ll be happy to help.
Do all faucets have the same features?
No. Features such as spray modes, pull-out reach, rotation, temperature displays, and materials vary by model. Check theproduct details and technical specificationsfor the faucet you’re considering.
What comes with each faucet?
Included components vary by model. Please check the Included in the Box section on the product page for the exact contents.
Can I install the faucet myself?
Many models are designed for straightforward installation, but requirements vary. Review the installation details provided with the product, follow a suitable tutorial if needed, or seek professional installation.