Refund Policy

Lifetime Money Back Guarantee

We stand behind every Evadore purchase with a Lifetime Money Back Guarantee. There is no expiration date on your eligibility to request a refund.

To qualify, your item must be unused, show no signs of wear and tear, and must not have been damaged through misuse, improper installation, or accidental damage. Proof of purchase may be required.

To request a refund, email info@evadoreco.com with your order details and reason for the request. If your request involves a defect or damage, we may ask for photos or video so our team can review the issue.

Once approved, we’ll provide return instructions and, where a return is required, a prepaid return shipping label. Please do not send items back before contacting us.

Damages and Issues

Please inspect your order when it arrives. If your item is defective, damaged in transit, or you receive the wrong product, contact us as soon as possible at info@evadoreco.com so we can make it right.

Exceptions

Returns may not be accepted for items damaged by misuse, improper installation, accidents, modifications, or normal wear from use.

Gift cards are non-refundable.

If you have questions about whether your item qualifies, contact us at info@evadoreco.com.

Exchanges

If you would like a different product, color, or variation, contact us first. In most cases, the quickest option is to return the approved item and place a new order for the replacement.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you also retain any mandatory cancellation and return rights provided by applicable EU law, including the statutory 14-day cooling-off period where applicable.

These statutory rights are separate from and are not limited by our Lifetime Money Back Guarantee.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, generally within 10 business days. Your bank or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact info@evadoreco.com.