Return/Refund Policy

At Evadore Co, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy carefully.

1. Eligibility for Returns

We offer you a lifetime return/refund window. This means our return/refund policy never expires, and is never restricted to any specific time window. To be eligible for a return, your item must meet the following conditions:

  • Unused/lightly used and in its original packaging with all tags attached.
  • Free from damage, stains, odors, or signs of wear.
  • Proof of purchase (order confirmation email or receipt) must be provided.

2. Non-Returnable Items

Certain items are not eligible for returns:

  • Items damaged due to improper use, normal wear and tear, or accidents.

3. How to Initiate a Return

To start a return, follow these simple steps:

  1. Contact Us
    Email info@evadoreco.com, call/text (469) 955-9137, or initiate a live chat with us using the live chat widget on this website.

  2. Receive a Return Authorization
    We will review your request and then provide you with return instructions. Our team may request photo/video evidence and/or proof. This is in order to streamline the return/refund process. If you are granted a valid return authorization by us, we will cover the cost of shipping your item back to us.

  3. Ship the Item
    Securely package your item.
    Ship your return to:
    Evadore Co Returns Department
    10209 Savoy Drive, Plano, TX 75025

  4. Processing Time
    Once received, we will inspect your item and process your refund within 5-7 business days.

4. Refunds

  • Approved Returns:
    If your return is approved, your refund will be credited to the original payment method within 5-10 business days.

  • Rejected Returns:
    If your return does not meet our policy requirements, we will notify you and offer to send the item back to you at your expense.

  • Late or Missing Refunds:
    If your refund hasn’t appeared after 10 business days, check with your bank or payment provider. If the issue persists, contact us at info@evadoreco.com.

5. Exchanges

We do offer direct exchanges. If you need a different item, email info@evadoreco.com, call/text (469) 955-9137, or initiate a live chat with us using the live chat widget on this website for more information.

6. Damaged or Defective Items

If your item arrives damaged or defective, please notify us:

  1. Email info@evadoreco.com with photos/videos of the issue.
  2. We will assess the claim and offer a replacement or full refund.

7. Return Shipping Costs

  • Our Responsibility:
    Return shipping costs will be our responsibility.

8. Cancellations

Orders can only be canceled within 24 hours of purchase. After this period, the order is already in processing and cannot be changed or canceled.

9. Contact Information

For any return or refund inquiries, please reach out to our support team: 📧 Email: info@evadoreco.com
📞 Phone: (469) 955-9137
🏢 Address: 10209 Savoy Drive, Plano, TX 75025
Our customer service team is available 24/7, though responses to your calls, texts, and live chat messages may require a bit of time from our end to attend to.